FAQ's

Here are some Frequently Asked Questions!

Custom and personalized orders
Message me here or on Instagram if you would like a custom. As of now customs are CLOSED! But you can still message me for any questions. 

How long does it take to make?
Usually it takes 3-5 business days for me to send out an order. Please be patient as it is only me working. I always recommend ordering at least 2 1/2 weeks before your trip to ensure your package arrives in time. 

Names in packaging
Every order includes a thank you note. If you want the name changed for any reason please leave a note. If you don’t want a name included at all that’s fine too!

My package hasn’t arrived yet?
Please wait a couple days after the arrival date to contact me. If it says I haven’t shipped it out yet, I’m probably busy with school work so please be patient

Something is wrong with my order
Please message me with what is wrong with your order and a video/photo as evidence. If you do not provide evidence that something is wrong with your order I will not send a replacement

Can I ever shop in person?
YES! I am planning to do more markets in 2025. I usually post on Instagram @captainearo when/where, but you can also look here for my current schedule!