Custom and personalized orders
Message me here or on Instagram if you would like a custom pair of ears. As of now customs are OPEN! Note: I can deny a request if I feel I don't feel fit for the order. Please message me with an overview of what you will like and we can work from there!

How long does it take to make?
Usually it takes 3-5 business days for me to send out an order. Please be patient as it is only me working and I do have a full time job. I always recommend ordering at least 2 1/2 weeks before your trip to ensure your package arrives in time. If I do take longer, I will message you saying so. 

Names in packaging
Every order includes a thank you note. If you want the name changed for any reason please leave a note. If you don’t want a name included at all that’s fine too!

My package hasn’t arrived yet?
Please wait a couple days after the arrival date to contact me. 

Something is wrong with my order
Please message me with what is wrong with your order and a video/photo as evidence. If you do not provide evidence that something is wrong with your order I will not send a replacement

Can I ever shop in person?
YES! I am planning to do more markets in 2025. I usually post on Instagram @captainearo when/where, but you can also look here for my current schedule!