Refund policy

There is a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

To start a return, you can contact us at captainearo@gmail.com. 

If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at captainearo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Please email me with a photo/video as evidence. Failure to do this will not result in a refund/return. I will send a replacement for that specific item only (ex. one ear is damaged, one ear will be sent). 

Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items) and clearance/oopsie ears as they are final sale. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I've approved your return, please contact me at captainearo@gmail.com.